Return Policy

Product may be returned to Connecta Mobile as set forth in this section 8. This Product Return Policy does not limit or supersede existing manufacturers’ warranties.

    • Return of Defective Product. Within 30 days of Product purchase or activation, whichever is earlier, you must contact us to return any defective Product. If you return a Product, Connecta Mobile may replace it with a new or refurbished item, or may refund payment for the purchased Product. Connecta’s sole obligation to you under this Return Policy shall be to replace or repair any qualifying Product. Subject to the limitations set forth in this Return Policy and otherwise set forth herein, the returning of defective Product or requests for repair or replacement Product will not apply in the following circumstances:
      • The Product is sent or used outside of the Connecta Mobile network.
      • The Product is not connected to the Connecta Mobile network, so that remote diagnostics can be attempted.
      • Except for reconditioned products provided directly from Connecta Mobile, if you are not the original owner of the Product and the Product has either not yet been paid for in full or has been reported as stolen to Connecta Mobile by the original owner or a subsequent owner.
      • You are more than sixty (60) days past due on any of your payment obligations in connection with any Connecta Mobile service.
      • Where you alter, repair, or improperly handle the Product.
      • There is damage or other Product failure where you do not maintain the Product according to the owner’s manual; or you improperly store, ventilate, connect, or reconfigure, or place the Product. (Product must be placed in an area that complies with the manufacturers published space, electrical grounding, or environmental requirements).
      • Product is abused, vandalized, stolen, damaged by fire, water, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other Force Majeure events.
      • You use the Product in a manner inconsistent with its design, the owner’s manual, if any, or the way the manufacturer intended the Product to be used.
      • The Product has cosmetic damage such as, but not limited to, scratches, dents, rust, or stains.
      • The Product is Retired subject to Section 8(d).
      • The Product runs any software not provided by Connecta Mobile or its immediate partners, including but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data.
    • Returns and Refunds. A 20% restocking charge plus actual freight charges incurred will be applied to any shipments that are refused or not accepted for any reason, provided, however, that any shipment may be refused where the shipment is faulty or damaged as a result of negligence by Connecta. There will be a 20% restocking charge on all returned Products and Accessories unless such charge is waived in writing in advance of such return or where the shipment is returned as a result of the negligence of Connecta Mobile. If you do not return your Products or Accessories or if you return your Products or Accessories in a damaged or altered condition, Connecta Mobile may take one or more of the following actions: (a) disable your device; (b) elect not to process your service cancellation; (c) charge you the cost to repair a damaged or altered item; or (d) charge you the suggested full retail price of a destroyed or altered item, or a non-returned item (which may be greater than the price you paid), plus any shipping and handling charges.