Privacy Policy

  1. This privacy policy describes in detail the types of personal information Connecta Mobile collects, uses, and discloses when you use our Products and Services or visit our websites and related pages at https://connectamobile.com/privacy-policy/, or supply information to us or our partners, affiliates, licensors, or suppliers, or otherwise communicate with us. Capitalized terms used herein but not otherwise defined shall have the meaning ascribed to them in the Connecta Mobile Customer Agreement.
    • Information Connecta Mobile collects:
      • “User Personal Information” is any information about any Authorized User which could, alone or together with other information, personally identify them or otherwise be reasonably linked or connected with them. Information such as a username and password, an email address, a real name, an Internet protocol (IP) address, and a photograph are examples of “User Personal Information.” User Personal Information does not include aggregated, non-personally identifying information that does not identify an Authorized User or cannot otherwise be reasonably linked or connected with them. Connecta Mobile may use such aggregated, non-personally identifying information for research purposes and to operate, analyze, improve, and optimize our Service.
      • If you choose to register on our websites, Connecta Mobile may require some basic information such as your name, a valid email address and phone number, optional demographic information, and your approximate location.
      • Other personal data may be collected with your consent directly or via our websites. Information collected via the websites may include your responses to our marketing communications or actions performed on web pages. For example, the actions performed on our websites may include information related to file downloads or filled forms.
      • When you place an order for Products or Services through our websites or through a partner Connecta Mobile may collect your name, a valid email address, phone number, billing information, and shipping information.
      • If you are accessing our websites, Connecta Mobile automatically collects the same basic information that most service providers collect, subject, where necessary, to your consent. This includes information about how you use the website, the referring site, your IP address and session information, and the date and time of each request. This is information Connecta Mobile collects from every visitor to the website, whether they have an account or not. This information may include User Personal information.
      • Connecta Mobile automatically collects information from cookies (such as cookie ID and settings) to keep you logged in, to remember your preferences, to identify you and your device and to analyze and improve our Services. By using our Service, you agree that we can place cookies on your device for these purposes. If you disable your browser or device’s ability to accept these cookies, you may be unable to access certain parts of our Service.
      • Connecta Mobile may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer.
    • Information Connecta Mobile does not collect:
      • Connecta Mobile does not have access to any of your personal information, phone numbers and email addresses, and Connecta Mobile does not preserve or maintain copies of any content sent by you to another user, including text messages, photographs, or videos.
      • When accessing the Services, all the information you are entering, including your username, are saved on your device and not on our servers.
      • You are the only one with access to your information. You can securely share or delete information at any time. Deleting information from your device eliminates all of the encrypted records from our servers. Deleted messages cannot be recovered.
      • Our servers store the encrypted messages that you send and receive only long enough to ensure their delivery to each device associated with your account. Such data is fully end-to-end encrypted with keys, which are, at all times, in your sole possession. Connecta Mobile has no ability to view, monitor, access, or decrypt messages sent between users.
      • Connecta Mobile does not intentionally collect “Sensitive Personal Information,” such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. If you choose to store any Sensitive Personal Information on our servers, you are responsible for complying with any regulatory controls regarding that data.
    • Connecta Mobile uses your information for the following:
      • Creating your Account;
      • Providing your registration information to partners in your geographic area;
      • To supply and ship products to you;
      • To identify you;
      • To communicate with you, if you’ve said that’s okay, and only for the reasons you’ve said that’s okay;
      • To respond to support requests;
      • To invite you to take part in special promotions, surveys, beta programs, or other research projects, subject, where necessary, with your consent;
      • For security purposes or to investigate possible fraud or attempts to harm Connecta Mobile or our users;
      • To comply with our legal obligations, protect our intellectual property, and enforce our Terms of Service.

     

    • You understand and agree that on occasion it may be necessary that Connecta Mobile contact you regarding your Accounts, Services, and Products that we may offer. Accordingly, you agree that Connecta Mobile and its affiliates and outside collection agencies may contact you using any method that you provide us, including by phone, mail, email, text message, push notifications, or other medium, as well as by including messages on or inserts with your monthly statements. You agree that notices provided to you using any of these methods are sufficient to be deemed to be received by you. You further agree that any calls or texts sent to numbers you provide us or our affiliates, agents, or outside collection agencies (including landline or wireless numbers) may be sent using an automatic telephone dialing system or artificial or prerecorded voices, and that you cannot revoke your consent to be contacted in this manner.
    • Connecta Mobile will ask your permission before using your User Personal Information for purposes other than the purposes listed in this privacy.
    • In accordance with international laws, Connecta Mobile is required to notify you about the legal basis on which we process User Personal Information. As such, Connecta Mobile processes User Personal Information on the following legal basis:
      • When you create an account, you provide your registration information. Connecta Mobile requires this information for you to enter into this Connecta Mobile Customer Agreement with us, and we process that information on the basis of performing this agreement.
      • Connecta Mobile relies on your consent to use your User Personal Information under the following circumstances: when you enter the information on our Website or supply the information to our Channel Partners; when you decide to participate in a Connecta Mobile promotion, research project, beta program, or survey. The collection and use of such User Personal Information is necessary for providing you with Services.
    • Connecta Mobile generally processes User Personal Information necessary for the purposes of our legitimate interest, including but not limited to legal compliance purposes, security purposes, or to maintain ongoing confidentiality, integrity, availability, and resilience of our systems, websites, and Services.
    • Connecta Mobile may share your User Personal Information with third parties under one of the following circumstances:
      • If you consent, after letting you know what information will be shared, with whom, and why;
      • With a limited number of service providers who process it on our behalf to provide or improve our Services, and who have agreed to privacy restrictions similar to the ones in our privacy policy by making similar commitments.
      • Certain Service Providers Connecta Mobile uses may have access to your personal data, and these third-party vendors collect, store, use, process and transfer information about your activity on our Service in accordance with their own privacy policies.
      • Connecta Mobile may use third-party Service providers to monitor and analyze the use of our Services.
      • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
    • Connecta Mobile may provide paid products and/or services within the Service. In that case, Connecta Mobile may use third-party services for payment processing (e.g. payment processors). When you use our Service to pay for a product and/or service via bank transfer, Connecta Mobile may ask you to provide information to facilitate this transaction and to verify your identity.
    • Connecta Mobile will not store or collect your payment card details unless you have opted into automatic payments. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
    • We make a reasonable effort to notify users of any legally compelled or required disclosure of their information unless prevented from doing so by law or court order, or where exigent circumstances exist. Connecta Mobile may disclose User Personal Information or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when there is a good faith basis to believe that disclosure is necessary to comply with legal obligations, to protect our property or rights, or those of third parties or the public at large. Notwithstanding the foregoing, the Company does not have access to, and as such, cannot provide law enforcement with any of the following information pertaining to users of Connecta Mobile Products and Services: text messages, photographs and videos; phone numbers; email addresses; display images; birth date; metadata for messages; number of sent/received messages or images; IP address; and user’s location.
    • If we are involved in a merger, sale, or acquisition of corporate entities or business units, we may share User Personal Information under terms that preserve the confidentiality of User Personal Information, and we will notify you through our website, apps, or by email before any transfer of your User Personal Information. You will have the option of cancelling your account and removing your User Personal Information prior to such a transfer.
    • You can access, update, or alter your basic user profile information, or raise concerns about the way Connecta Mobile is handling your User Personal Information by contacting Connecta Mobile at mydata@connectamobile.com.
    • Connecta Mobile generally retains User Personal Information only for so long as your account is active or such information is needed to provide you the Services.
    • As an Authorized User, you can always take your data with you. Contact Conencta regarding extracting your data from us.
    • Connecta Mobile may retain your information to comply with legal obligations, resolve disputes, and enforce our agreements. Moreover, after an account has been deleted, you will no longer be able to use apps or Services.
    • Connecta Mobile cannot guarantee the security of your information because no method of transmission, or method of electronic storage, is entirely secure.
    • Connecta Mobile may use your email address to communicate with you. Connecta Mobile may occasionally send notifications and emails about promotions, new features, policy changes, or customer support. Connecta Mobile may also send marketing emails, based on your choices and in accordance with applicable laws and regulations. Please note that you cannot opt out of receiving important communications from us, such as emails from our support team or system emails, but you can configure your notifications settings in your profile to opt out of other communications.
    • Connecta Mobile may modify its Privacy Policy from time to time. Connecta Mobile will provide notification to Users of material changes at least thirty days prior to the change taking effect by posting a notice on our home page, or sending an email to the primary email address specified in your account. For other changes to this privacy policy, Connecta Mobile encourages Users to check our website privacy policy page frequently.