Employee Resource Center
Activations
Port-In Existing Customer
This video shows the activations agent how to manually port in a number for an existing customer who is already active with a different MDM.
Port-In New Customer
This video shows the activations agent how to complete a new port-in. This method is used when a customer has initiated the port during checkout.
How to Sim Swap
This video shows the activations agent how to do a manual SIM swap.
How to Re-Create QR Code for Existing Customer
This video shows the activations or support agent how to recreate a QR code for an existing customer who submitted a ticket.
How to Suspend
This video shows the activations agent how to suspend a customer’s service.
How to Deactivate Service
This video shows the activations agent how to make a customer inactive/terminate.
Billing
How to Resume Suspended Customer
Instructions on resuming service for a suspended customer.
How to Download, View, and Send Customer Invoice
This video show the CM agent how to download, view, and send a customer invoice.
Updating a Customers Credit Card
This video shows the CM agent how to update a customer CC on our backend and customers login.
How to Refund Payment
Detailed instructions on processing refunds for customer payments.
Sales
How to Process a sale
This video demonstrates how a sales agent can setup and process and sale.
How to Find a Customer
Learn effective techniques for finding new customers in your sales territory.
How to Send a Quote
A tutorial on creating and sending quotes to potential customers.
How to Check Shipping Status
Instructions on checking the shipping status of customer orders.
Support
How to Generate Priva|C QR code for New Device|C App
Learn the setup process for the Priva|C app on customer devices.
How to Provision Secure Call
This video show the CM Support or Activations agent got to set up a customers secure call account.
How to Install Priva|C on Device
Step-by-step instructions for installing the Priva|C app on customer devices.
How to Setup Priva|C on Device
Detailed guide on setting up the Priva|C app on a device.
How to Refresh/Resync Customer Sim
Learn how to refresh or resync a customer’s SIM card.
How to View Usage
Instructions on viewing a customer’s usage details.
Operations
How to Correct an IMEI That Was Received Incorrectly
This vidoes how the operations agent how to correct a mismatched IMEI that was received incorrectly.
Coming Soon
More content on leadership skills is on the way. Stay tuned!
Coming Soon
Upcoming video tutorials on team management practices.
Coming Soon!
Learn about performance review processes in our upcoming videos.