Employee Resource Center



Employee Resource Center

Activations

Port-In Existing Customer

This video shows the activations agent how to manually port in a number for an existing customer who is already active with a different MDM.

Port-In New Customer

This video shows the activations agent how to complete a new port-in. This method is used when a customer has initiated the port during checkout.

How to Sim Swap

This video shows the activations agent how to do a manual SIM swap.‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

How to Re-Create QR Code for Existing Customer

This video shows the activations or support agent how to recreate a QR code for an existing customer who submitted a ticket.

How to Suspend

This video shows the activations agent how to suspend a customer’s service. ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

How to Deactivate Service

This video shows the activations agent how to make a customer inactive/terminate. ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Billing

How to Resume Suspended Customer

Instructions on resuming service for a suspended customer.

How to Download, View, and Send Customer Invoice

This video show the CM agent how to download, view, and send a customer invoice.

Updating a Customers Credit Card

This video shows the CM agent how to update a customer CC on our backend and customers login.

How to Refund Payment

Detailed instructions on processing refunds for customer payments.

Sales

How to Process a sale

This video demonstrates how a sales agent can setup and process and sale.

How to Find a Customer

Learn effective techniques for finding new customers in your sales territory.

How to Send a Quote

A tutorial on creating and sending quotes to potential customers.

How to Check Shipping Status

Instructions on checking the shipping status of customer orders.

Support

How to Generate Priva|C QR code for New Device|C App

Learn the setup process for the Priva|C app on customer devices.

How to Provision Secure Call

This video show the CM Support or Activations agent got to set up a customers secure call account.

How to Install Priva|C on Device

Step-by-step instructions for installing the Priva|C app on customer devices.

How to Setup Priva|C on Device

Detailed guide on setting up the Priva|C app on a device.

How to Refresh/Resync Customer Sim

Learn how to refresh or resync a customer’s SIM card.

How to View Usage

Instructions on viewing a customer’s usage details.

Operations

How to Correct an IMEI That Was Received Incorrectly

This vidoes how the operations agent how to correct a mismatched IMEI that was received incorrectly.

Coming Soon

More content on leadership skills is on the way. Stay tuned!

Coming Soon

Upcoming video tutorials on team management practices.

Coming Soon!

Learn about performance review processes in our upcoming videos.