Employee Resource Center



Employee Resource Center

Activations

Port-In Existing Customer

This video shows the activations agent how to manually port in a number for an existing customer who is already active with a different MDM.

Port-In New Customer

This video shows the activations agent how to complete a new port-in. This method is used when a customer has initiated the port during checkout.

How to Sim Swap

This video shows the activations agent how to do a manual SIM swap.‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

How to Re-Create QR Code for Existing Customer

This video shows the activations or support agent how to recreate a QR code for an existing customer who submitted a ticket.

How to Suspend

This video shows the activations agent how to suspend a customer’s service. ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

How to Deactivate

This video shows the activations agent how to make a customer inactive/terminate. ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Billing

How to Resume Suspended Customer

Instructions on resuming service for a suspended customer.

How to Download, View, and Send Customer Invoice

A guide on handling customer invoices, including downloading, viewing, and sending.

Payment Methods

Overview of the different payment methods available for customers.

How to Refund Payment

Detailed instructions on processing refunds for customer payments.

Sales

How to Place an Order

This video demonstrates the order placement process for sales representatives.

How to Find a Customer

Learn effective techniques for finding new customers in your sales territory.

How to Send a Quote

A tutorial on creating and sending quotes to potential customers.

How to Check Shipping Status

Instructions on checking the shipping status of customer orders.

Support

How to Setup Priva|C App

Learn the setup process for the Priva|C app on customer devices.

How to Setup Secure Call

This video guides you through setting up the Secure Call feature.

How to Install Priva|C on Device

Step-by-step instructions for installing the Priva|C app on customer devices.

How to Setup Priva|C on Device

Detailed guide on setting up the Priva|C app on a device.

How to Refresh/Resync Customer Sim

Learn how to refresh or resync a customer’s SIM card.

How to View Usage

Instructions on viewing a customer’s usage details.

Management

Coming Soon

Stay tuned for upcoming management tutorials and best practices.

Coming Soon

More content on leadership skills is on the way. Stay tuned!

Coming Soon

Upcoming video tutorials on team management practices.

Coming Soon

Learn about performance review processes in our upcoming videos.